Overview of Platform Services

To understand our refund stance, it is helpful to categorize what lipfiller.us.com offers:

• For Consumers (Patients): We provide educational content, injector directories, and appointment facilitation tools that link you with independent medical aesthetic clinics.

• For Providers (Doctors, Medspas, and Injectors): We offer digital marketing, listing enhancements, premium directory subscriptions, and lead generation packages.

Because policies differ depending on whether you are interacting with our digital platform features or a third-party medical provider, please review the specific sections below.

 Refund Policy for Clinic Bookings and Deposits

Many partner clinics featured on lipfiller.us.com utilize our system to coordinate or secure appointment slots.

Third-Party Clinic Policies Apply

• Independent Providers: Lipfiller.us.com acts as a connecting bridge. The actual medical procedures (such as hyaluronic acid lip injections, consultations, and post-care treatments) are performed by independent, licensed medical professionals and clinics.

• Deposits and Consultation Fees: If you paid a booking deposit or consultation fee through our portal on behalf of a specific clinic, refund eligibility is governed by that specific clinic’s cancellation and refund policy.

• Cancellation Windows: Most partner clinics require at least 24 to 48 hours notice for cancellations or rescheduling to qualify for a full deposit refund. If you cancel inside this window, your deposit may be forfeited to cover administrative and scheduling costs incurred by the clinic.

Platform Booking Service Fees

In the event that lipfiller.us.com directly assesses a platform booking or concierge coordination fee:

• These fees are generally non-refundable once the appointment has been successfully scheduled and confirmed with the provider, as administrative and technical resources have already been deployed.

• If a clinic cancels your appointment due to unforeseen circumstances and cannot reschedule, any platform-controlled fees will be fully refunded to your original payment method within 5 to 7 business days.

 Refund Policy for Digital Products, Subscriptions, and Vendor Listings

If you are a medical professional, clinic owner, or business entity purchasing advertising space, a premium directory subscription, or digital marketing tools on lipfiller.us.com, the following terms apply:

Monthly Subscriptions

• Cancellation: You may cancel your monthly directory subscription or advertising tier at any time through your account dashboard or by contacting our support team.

• Billing Cycle: Cancellations take effect at the end of your current billing cycle. We do not provide prorated refunds or partial credits for unused days within an active monthly billing period.

Annual Subscriptions and Featured Packages

• Initial 14-Day Money-Back Guarantee: If you purchase an annual subscription or a featured clinic package and find that the platform does not meet your marketing goals, you may request a full refund within 14 days of your initial purchase.

• Post-14-Day Period: After the initial 14-day window has passed, annual subscriptions become non-refundable. Your listing or service will remain active for the remainder of the paid annual term.

 Exceptional Circumstances and Billing Disputes

We strive to maintain absolute transparency and fairness. Refunds outside of our standard policy guidelines may be considered on a case-by-case basis under extraordinary circumstances, such as:

• Duplicate Billing: Technical glitches resulting in multiple charges for the same transaction.

• Fraudulent Transactions: Unauthorized use of a credit card on our platform, verified through our merchant security protocols.

If you believe you have been charged in error, please contact our billing department immediately with transaction IDs, dates, and relevant details.